At Lince Group, our goal is to ensure the total satisfaction of our customers with Simonrack Ecofire Fighting products. However, we understand that situations may arise where a return is necessary. Our return policy is as follows:
Return Conditions
We only accept returns if the request is made within 48 hours of receiving the product. To be eligible for a return, the product must be unused, in the same condition as when received, and in its original packaging.
Return Request Process
If you wish to return a product, please contact us at [email address or contact number] within 48 hours of delivery. Our team will provide you with the necessary instructions to complete the return process.
Refunds
Once we receive and inspect the returned product, we will notify you of the status of your refund. If the return is approved, we will process the refund to your original payment method. Refunds may take 5 to 10 business days to reflect, depending on your bank or payment provider.
Shipping Costs
Original shipping costs are non-refundable. The customer is responsible for covering the shipping costs associated with the return of the product, except in cases where the product received has factory defects or damage.
If you have any questions or need assistance with a return, please feel free to contact us. We are here to help.